FAQs

Frequently Asked Questions

Getting Started

What is Steps to Success?

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Steps to Success is a 10,000-steps-a-day challenge taking place throughout September, raising money for The King's Trust. Take part individually, or as a team of up to 6.

Simply register and create a fundraising page track your steps and fundraise to support young people facing adversity to transform their lives.

How long is Steps to Success?

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Steps to Success takes place throughout the month of September, starting on 1st September and ending on 30th September 2025. You can sign up to take on the challenge at any time until the end of September.

How do I register?

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Register through the website today.

When registering for Steps to Success, a profile and fundraising page will automatically be created for you, using the information you provide. The name that you have registered with will also be used to display your position on the stepping and fundraising leaderboards. Your registration is complete once you are taken to view your fundraising page.

Is there a registration fee?

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It's free to register for Steps to Success, though we ask that participants do their best to fundraise £100 each. This will help us to support young people across the UK to reach their full potential and take their future steps.

What if I can't do 10,000 steps a day?

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We understand that 10,000 steps every day may not be manageable for everyone. You can change your monthly stepping target in your profile under the ‘My Steps’ section when editing your page. Just choose how many steps you’d like to do each day and times it by 30 to get your target for the month. We still ask everyone to aim to raise £100 each.

Please be aware that you may still receive some comms referring to the 10,000 step target.

Can I take part in Steps to Success from outside the UK?

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Yes! You can sign up to Steps to Success via the platform from anywhere in the world. This gives you access to add your steps, connect to your Fitbit or Garmin, sharing your fundraising page and much more. 

Teams

How do I join a team?

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When registering for Steps to Success, you can select to join your team using the dropdown list.

If you are already registered and want to join a team you can do this through the team fundraising page. Just ask the team captain to share the link to the team fundraising page or log into your account, search the team name in the 'find a friend' box in the top right corner. Navigate to the team fundraising page and then select the 'join us' button.

If the button is not showing, you need to check with the team captain that there aren't already 6 registered in the team and that the team is made 'open to the public'.

How can I get my teammates to join my team?

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During registration you will be asked whether you would like to create or join a team.

Only one person should create the team, and they will automatically be made Team Captain. If your team has already been created you should see the name in the drop down list. If it's not showing in the dropdown list then it may be set to private; your team captain can change this in their settings. 

Remember the maximum number of team members is 6. Too many in your team? Why not encourage others to start their own team for a bit of healthy competition?

Why is my team not showing available to join?

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It may be that your team has been set to private so not just anyone can join. If this is the case, ask your Team Captain to send you a direct link to join the team page. Alternatively, they can set the team to be public in their dashboard settings.

Fundraising

How do I set up a fundraising page?

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When you register for Steps to Success, a fundraising page will be automatically set up for you. It will be linked to the event so your stepping and fundraising activity will pull through to the leaderboards and the overall fundraising total.

You will be sent an email with a link to your fundraising page so you can share it far and wide, and keep track of your progress. 
 

How much do I need to raise?

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We ask that everyone aim to raise a minimum of £100 per person. 

Can I fundraise past the end of September?

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Absolutely! Whether you've already smashed your fundraising target, or you've still got donations coming in, we would absolutely love if you could keep going. 

Will you give advice on how to fundraise?

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We are here to help you fundraise every step of the way. We will share fundraising tips and ideas in our emails to you, so look out for them landing in your inbox.

You can also drop us an email any time, we are more than happy to talk through ideas with you -
fundraising@kingstrust.org.uk. 

What if I fundraise offline?

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Your online fundraising page is the quickest and easiest way to fundraise. Any donations will be automatically transferred to The King's Trust so you don't have to do anything. You can also add Gift Aid to help boost your fundraising.

You can fundraise offline if you prefer, but please do let us know at fundraising@kingstrust.org.uk so we can ensure that we recognise your fundraising efforts.

Why are my donations not showing on my fundraising page or team page?

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There is a short delay in donations pulling through to the page. Make sure your supporters are donating directly to your fundraising page, and not to the overall Steps to Success campaign.

If donations aren’t showing within 24 hours, please let us know by emailing 
fundraising@kingstrust.org.uk.

Why is my self-donation not showing on my dashboard?

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Donations in the 'My Donations' section of your dashboard are just those from your supporters. If you have made a self-donation, it will only show on your fundraising page but will still count towards your total. 

Stepping

How do I track my steps?

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There are multiple ways you can track and record your steps for Steps to Success.

  • Sync with Fitbit
  • Sync with Garmin
  • Live tracking
  • Manually

Please choose just one method of tracking so you do not duplicate your steps.

If you have any issues or questions, please contact the team by emailing fundraising@kingstrust.org.uk.

Can I add steps at a later stage?

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Yes - if you are manually adding your steps you can add them at any time. However, we recommend you log them at the end of each day so you don't forget.

I
f you’ve synced your account with your Fitbit, Garmin or Map My Fitness, your steps are automatically added.

Can I track activity that isn't walking or running?

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As this is a stepping challenge, we'd encourage you to build your step count through either walking or running. 

If you're unable to do this, you can partake in other activities that suit you and convert this activity into steps. You will then need to manually add the number of converted steps to you daily total. 

Why are my steps not showing on my fundraising page or team page?

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There is a short delay in steps pulling through to the pages, if they aren’t showing within 24 hours, please let us know by emailing fundraising@kingstrust.org.uk.

How often will the leaderboard update?

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There is a short delay in the leaderboards updating, this should only be around 30 minute maximum. If your information isn't showing up withing 24 hours, please contact us - fundraising@kingstrust.org.uk

Wheelchair users

Can I take part if I'm in a wheelchair?

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Yes - we are pleased to say that Steps to Success is open to everyone.

Within the platform, there is the option for distance tracked to be converted into steps to allow for wheelchair users to partake in the challenge. If you would like more information on this, please contact the team by emailing fundraising@kingstrust.org.uk.

How do I record steps if I'm in a wheelchair?

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Login to your account and visit your dashboard. Select 'My Steps' and under 'Add Activity' select 'Wheelchair User'. Enter your distance tracked into 'Distance (km's)', this will automatically convert into steps.

Connectivity

How to I connect to my Fitbit?

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To connect your Fitbit to your account, use the button on your dashboard and login to your account.

Your Fitbit will automatically sync daily and will pull through your overall step count for the day.

How to I connect to my Garmin?

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To connect your Garmin to your account, use the button on your dashboard and login to your account.

Your Garmin will automatically sync tracked activity only, it will not sync your total step count for the day.

How do I disconnect my Garmin?

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To disconnect your Garmin, please log in to your dashboard, click on ‘My Steps’ and scroll down. 

You will see 'Your Garmin Activity' and the option to disconnect.

Communication

Will I be emailed by The King's Trust about Steps to Success?

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Yes, in the lead up to and throughout your challenge, we will be in contact with updates, tips and advice, so please make sure to read the emails. If you aren't receiving them, check your spam folder. 

For more information on how we process your data, please see The King's Trust's privacy notice. If you  would like to check your communication preferences and change how we contact you, please get in touch by emailing fundraising@kingstrust.org.uk

I can't find my email confirming my participation in Steps to Success, where has it gone?

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Please check your spam or junk email folders in case it's arrived there.  

If you still can't find the email or would just like to check that your registration has been received, please email fundraising@kingstrust.org.uk.  

Where can I get more information about the challenge?

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Please contact fundraising@kingstrust.org.uk and let us know how we can help.