FAQs

Frequently Asked Questions

Getting Started

What is the Future Steps Challenge?

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Future Steps is a 10,000-steps-a-day challenge taking place throughout February, raising money for The King's Trust. Take part individually, or as a team of up to 6.

Simply register and create a fundraising page then download the Future Steps App to track your steps and fundraise to support young people facing adversity to transform their lives.

You can download the app on Google Play or Apple store.

How long is Future Steps?

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Future Steps takes place throughout the month of February, starting on 1st February and ending on 28th February 2025. You can sign up to take on the challenge at any time until the end of February.

How do I register?

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Register through the website today.

When registering for the Future Steps challenge, a profile and fundraising page will automatically be created for you, using the information you provide. The name that you have registered with will also be used to display your position on the stepping and fundraising leaderboards. Your registration is complete once you are taken to view your fundraising page.

Is there a registration fee?

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It's free to register for Future Steps, though we ask that participants do their best to fundraise £100 each. This will help us to support young people across the UK to reach their full potential and take their future steps.

What if I can't do 10,000 steps a day?

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We understand that 10,000 steps every day may not be manageable for everyone. You can change your monthly stepping target in your profile under the ‘My Steps’ section when editing your page. Just choose how many steps you’d like to do each day and times it by 28 to get your target for the month. We still ask everyone to aim to raise £100 each.

Please be aware that you may still receive some comms and notifications referring to the 10,000 step target.

Organisations

How do I add my organisation?

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If your organisation isn't showing up on the drop-down list, get in touch with us at futuresteps@princes-trust.org.uk.

How can I promote Future Steps within my company?

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We’ve created some resources to help you shout about Future Steps and get as many of your employees involved as possible. Visit our online resources hub.

Don’t hesitate to reach out to your King’s Trust contact, or futuresteps@princes-trust.org.uk for more support with recruiting teams.

Can I see a organistional leaderboard?

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You are able to view a organisational leaderboard on your fundraising page. This shows you how other organisations taking part are measuring up. You can also filter by organisation to see how your teams are doing against each other.

Teams

Why is my team not showing on the list to join?

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It may be that your team has been set to private so not just anyone can join. If this is the case, ask your Team Captain to send you a direct link to join the team. They can also set the team to public in their settings.

How can I get my teammates to join my team?

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During registration you will be asked whether you would like to create or join a team.

Only one person should create the team, and they will automatically be made Team Captain. If your team has already been created you should see the name in the drop down list. If it's not showing in the dropdown list then it may be set to private; your team captain can change this in their settings. 

If you are taking part with your workplace, your team can also be connected to your organisation. The name of your organisation should already be listed in the drop down. If you can’t see it, please email futuresteps@princes-trust.org.uk and we can add it for you. 

Remember the maximum number of team members is 6. Too many in your team? Why not encourage others to start their own team for a bit of healthy competition?

Fundraising

How do I set up a fundraising page?

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When you register for Future Steps, a fundraising page will be set up for you automatically. It will be linked to the event so your stepping and fundraising activity will pull through to the leaderboards and the overall fundraising total.

You will be sent an email with a link to your fundraising page so you can share it far and wide, and keep track of your progress. 
 

How much do I need to raise?

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We ask that everyone aim to raise a minimum of £100 per person. That’s a little over £3.50 per day or the price of a coffee. 

Can I fundraise past the end of February?

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Absolutely! Whether you've already smashed your fundraising target, or you've still got donations coming in, we would absolutely love if you could keep going. 

Will you give advice on how to fundraise?

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We are here to help you fundraise every step of the way. We will share fundraising tips and ideas in our emails to you, so look out for them landing in your inbox.

You can also drop us an email any time, we are more than happy to talk through ideas with you -
futuresteps@princes-trust.org.uk. 

What if I fundraise offline?

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Your online fundraising page is the quickest and easiest way to fundraise. Any donations will be automatically transferred to The King's Trust so you don't have to do anything. You can also add Gift Aid to help boost your fundraising.

You can fundraise offline if you prefer, but please do let us know at futuresteps@princes-trust.org.uk so we can ensure that we recognise your fundraising efforts.

Can I fundraise using another online provider?

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When registering for the event, a fundraising page will automatically be set up for you. We recommend you use this platform as your page will link through to the leaderboards and the overall fundraising total.  

We know that you may have to use another platform due to your workplace policy or to gain match-funding. If that’s the case, just let us know by emailing futuresteps@princes-trust.org.uk so we can ensure that we recognise your fundraising efforts.

Why are my donations not showing on my fundraising page or team page?

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There is a short delay in donations pulling through to the page. Make sure your supporters are donating directly to your fundraising page, and not to the overall Future Steps campaign.

If donations aren’t showing within 24 hours, please let us know by emailing 
futuresteps@princes-trust.org.uk.

Why is my self-donation not showing on my dashboard?

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Donations in the 'My Donations' section of your dashboard are just those from your supporters. If you have made a self-donation, it will only show on your fundraising page but will still count towards your total. 

Stepping

How do I track my steps?

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There are multiple ways you can track and record your steps for the Future Steps challenge.

  • Sync with Apple Health
  • Sync with Google Fit
  • Sync with Fitbit
  • Sync with Garmin
  • Live tracking
  • Manually

Please choose just one method of tracking so you do not duplicate your steps.

If you have any issues or questions, please contact the team by emailing futuresteps@kingstrust.org.uk.

Can I add steps at a later stage?

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Yes - if you are manually adding your steps you can add them at any time. However, we recommend you log them at the end of each day so you don't forget.

I
f you’ve synced your account with your Fitbit, Garmin or Map My Fitness, your steps are automatically updated to the app. 

Can I track activity that isn't walking or running?

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As this is a stepping challenge, we'd encourge you to build your step count through either walking or running. 

If you're unable to do this, you can partake in other activities that suit you and convert this activity into steps. You will then need to manually add the number of converted steps to you daily total. 

Why are my steps not showing on my fundraising page or team page?

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There is a short delay in steps pulling through to the pages, if they aren’t showing within 24 hours, please let us know by emailing futuresteps@princes-trust.org.uk.

How do I add my steps manually on the app?

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If you are adding your steps manually using the app, you can enter your daily 'Step Count', enter the 'Duration' as any amount of time (we recommend 12 hours to keep is simple), select your 'Activity type' and click save. 

How often will the leaderboard update?

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There is a short delay in the leaderboards updating, this should only be around 30 minute maximum. If your information isn't showing up withing 24 hours, please contact us - futuresteps@princes-trust.org.uk

Connectivity

How to I connect to Apple Health?

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To sync your Future Steps app with Apple Health;

  • Click on your profile photo in the top right of the Future Steps app homepage
  • Select ‘Health access’
  • Toggle to ‘Allow health access’

This will allow the Future Steps app to pull health data from your Apple Health app as well as push any data your record directly on the Future Steps app back to your Apple Health app.

You have the choice to ‘Sync All Health Data’ each day or select individual records from that day.

You can select which day you would like to sync by clicking the date and selecting a day from the calendar.

Please note, your steps will not sync automatically.

How to I connect to Google Fit?

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To sync your Future Steps app with Google Fit, you will also require the Google Health Connect app. If you don’t already have this app on your mobile, you can download it for free from the Google Play Store.

To sync your steps;

  • Click on your profile photo in the top right of the Future Steps app homepage
  • Select ‘Health access’
  • Toggle to ‘Allow health access’

This will allow the Future Steps app to pull health data from your Google Health Connect app as well as push any data your record directly on the Future Steps app back to your Google Health Connect app.

You have the choice to ‘Sync All Health Data’ each day or select individual records from that day.

You can select which day you would like to sync by clicking the date and selecting a day from the calendar.

Please note, your steps will not sync automatically.

How to I connect to my Fitbit?

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To Sync your Future Steps all with your Fitbit;

  • Click on your profile photo in the top right of the Future Steps app homepage
  • Select ‘Apps and Devices’
  • Click ‘Connect’ next to the Fitbit logo
  • Login to your account and allow access for data to be shared

Your Fitbit will automatically sync daily and will pull through your overall step count for the day.

How to I connect to my Garmin?

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To Sync your Future Steps all with your Garmin;

  • Click on your profile photo in the top right of the Future Steps app homepage
  • Select ‘Apps and Devices’
  • Click ‘Connect’ next to the Garmin logo
  • Login to your account and allow access for data to be shared

Your Garmin will automatically sync tracked activity only, it will not sync your total step count for the day.

Communication

Will I be emailed by The King's Trust about the Future Steps?

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Yes, in the lead up to and throughout your challenge, we will be in contact with updates, tips and advice so please make sure to read the emails. If you aren't receiving them, check your spam folder. 

We recommend that you turn on your app notifications to receive push notifications too. 

For more information on how we process your data, please see The King's Trust's privacy notice. If you  would like to check your communication preferences and change how we contact you, please get in touch by emailing futuresteps@princes-trust.org.uk

I can't find my email confirming my participation in Future Steps, where has it gone?

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Please check your spam or junk email folders in case it's arrived there.  

If you still can't find the email or would just like to check that your registration has been received, please email futuresteps@princes-trust.org.uk.  

Where can I get more information about the challenge?

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Please contact futuresteps@princes-trust.org.uk and let us know how we can help.